Shipping policy

Thank you for shopping with us. We aim to deliver your orders safely and on time across Kerala and all over India.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on Sundays or public holidays.

For personalized or custom products, processing may take 2–4 business days depending on the customization work.

Once your order is processed, it will be handed over to our delivery partner for shipment.

Shipping Time

Estimated delivery times:

  • Kerala: 2–4 business days

  • South India: 3–5 business days

  • Rest of India: 4–7 business days

Delivery times may vary depending on location, courier delays, weather conditions, or peak seasons.

Shipping Charges

Shipping charges will be calculated and displayed at checkout before completing your purchase.

Occasionally, we may offer free shipping promotions for selected products or order values.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation message with a tracking number via email or WhatsApp. You can use this tracking number to check the delivery status of your order.

Incorrect Address

Customers are responsible for providing the correct shipping address and contact details while placing the order.

If the address provided is incorrect or incomplete, delivery delays may occur and we will not be responsible for such delays.

Delayed or Lost Packages

While we work with trusted courier partners, delivery delays may occasionally happen due to logistics issues beyond our control.

If your order is significantly delayed or appears lost, please contact us at:

Email: myprezensa@gmail.com

Our team will assist you in resolving the issue with the courier partner.

Damaged Packages

If your package arrives damaged or tampered with, please record a video while opening the package and contact us immediately at myprezensa@gmail.com with the unboxing video and order details so we can investigate the issue.

Contact Us

For any shipping-related questions, please contact:

Email: myprezensa@gmail.com